Pickup & Shipping

Please read the following carefully before completing your order. If you have any questions, contact us at retail@northernartglass.com

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Click here for Return and Refund 

Our Commitment

We promise to serve you, the public, to the best of our abilities, to your complete satisfaction and will try to be fair and reasonable with each customer with any complaint or adjustment by always considering the customer's point of view. 

It is very important that you inspect your order upon arrival and contact us within 10 days if there are any issues. If you wait any longer, the product may no longer be available or you may no longer be able to file a claim for insurance coverage provided by the carrier or for any additional insurance coverage added to your order. 

We appreciate your timeliness so that we can address any issues, provide the best advice and assist you with your order.

 

PICKUP SERVICES

Pickups are available on Tuesdays and Thursdays from 10am to 6pm at our store. We offer curbside pickup for prepaid orders. Pickup must be scheduled in advance and specific instructions must be followed. 

  1. Order, pay and schedule a pickup date.
  2. Drive to the store with your receipt. Call the store 613-722-4852 and let us know that you are here for Curbside Pickup.Turn off your vehicle, stay inside and open your trunk.
  3. We will bring the prepaid item(s) to your vehicle.

 

SHIPPING SERVICES

Shipping Service available to all provinces in Canada. 

At checkout you can choose the shipping options you prefer and will have an estimated delivery date before purchase. Canada Post’s Real Time Shipping Calculations for Domestic Shipments will be used for as estimates only for billing purposes. Once your order has been fulfilled and is out for delivery you will receive a tracking number by email, and you can follow your package to your door.

We ship the majority of orders using Canada Post, unless otherwise requested. Be aware of holidays or circumstances affecting delivery services.

RISKS

All purchases through NAG Online are accepted on the basis of a shipping contract. This means that any risks involving loss or ownership related to the product are transferred to you when we hand off the product to the carrier.

 

TRACKING ORDERS

Every order is processed through our website and you will receive an email with your tracking number which may take up to 3 business days. Flat Envelopes (¼’’ thick (6.35 mm) or less) are sent through the regular mail posts with a single stamp. Larger parcels or crates will require additional costs.

 

DAMAGED ITEMS

As glass professionals we know how to handle glass, and we package it accordingly. However sometimes life happens while a package is travelling. Please contact us immediately should there be a problem. The carrier accepts the liability once the package leaves our facility. Check over all shipments when they are received for damage or defect. If you need to file a claim, please contact us first. We recommend taking many pictures of the damaged packaging from above, side and below making particular note of the damaged areas. After contacting us, please email photographs to retail@northernartglass.com

 

LOST ORDERS

On rare occasions, an order will be lost in shipping. This normally is reflected in the tracking history where no delivery data is displayed. You should immediately file a Missing Package claim with the carrier. We recommend you track your order on the carrier website. We do our best to provide all needed information to assist you in recovery and/or replacement. We do encourage our customers to pay for the optional Insurance coverage for higher value orders.

 

MISSING ITEMS IN ORDERS

On rare occasions, an item may not be packed in the order. Once you receive your order, we encourage you to go through the entire order and check items off the packing list. If an item is missing, please contact us within 10 days so we can take care of any missed or mistaken items.

Please email us retail@northernartglass.com to discuss any shipping concerns or leave us a detailed message at 613-722-4852.